Terms & Conditions

Terms & Conditions of Use:

This Website is brought to You by Coastal Living. These Terms and Conditions of Use apply to the entire contents of this website and your use of it. Please read the following carefully before using this Website. Your use of this Website indicates that you accept these Terms and Conditions of Use and agree to be bound by them. If You do not accept them, do not use this Website.

Website Content:

Coastal Living has taken all reasonable action to provide accurate & reliable content on this website. Any errors, omissions or results obtained from the use of this information are not the responsibility of Coastal Living.

Intellectual Property:

No part of this Website may be reproduced, copied, sold or used in any manner without prior written consent. Unless otherwise noted, all materials on this website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by Coastal Living or by other parties that have licensed their material to Coastal Living.

This Website does contain materials produced by third parties. Such materials are provided by third parties and are not under Coastal Living direct control and Coastal Living accepts no responsibility or liability in respect of any such third party materials or for the operation.

Privacy:

Coastal Living understands and respects the importance of privacy. All personal information collected by Coastal Living is kept secure and confidential. Coastal Living will not lease, swap or sell any personal information. However, in some circumstances, limited personal details may be passed on to a third party in order to fulfill an order.  Coastal Living reserves the right to update its privacy and information security  policy as necessary in response to any business changes or practices or any other unforeseen circumstances. Any security changes will be posted within this section on our website.

Security:

Coastal Living has created a secure environment for online transactions. When purchasing from this Website, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard and ensures your experience is safe and secure at all times.

If you have any questions regarding the security policy, please contact our customer service team on enquiries@coastalliving.com.au.

If you have any concerns about purchasing online, please call us in-store and we can assist you by phone (Our online store will be active shortly) in the mean time contact us on enquiries@coastalliving.com.au.

Pricing:

All Coastal Living prices are subject to change and we reserve the right to change the prices or modify or change the products available on our website at any time and we will have no liability to the customer in relation to such matters. Availability, prices and delivery rates are also subject to change. There may be errors in pricing, product descriptions or images of items and we must reserve the right the restrict orders of those items.

Product Use:

All of the products purchased from Coastal Living are to be used only for their intended purpose, in accordance with the manufacturer’s instructions, precautions and guidelines. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Coastal Living will not accept responsibility for any, damage, loss or injury arising from inappropriate product use.

Shipping & Delivery:

Shopping online – Coastal Living ships to all destinations within Australia using Australia Post.

For larger pieces such as furniture, rugs or artworks shipping is arranged using Coastal Living’s own delivery service or through a independent contractor.
Delivery fee will be arranged at time of purchasing.

Pricing per item policy:

We currently offer shipping and delivery to Australian addresses only. Please note that we do not deliver to PO boxes.

Please contact enquiries@coastalliving.com.au for shipping quote for these items.

All orders are sent from our store on the Mornington Peninsula. A tracking number will be provided with which you can track the progress of your shipment. Orders will be shipped within 48 hours. Expected delivery for metropolitan areas is 3-5 days and 5-7 days for regional areas. Coastal Living does not ship on weekends, Victorian or Australian Public Holidays.

For larger pieces such as furniture, rugs or artworks shipping is arranged using Coastal Living’s own delivery service or through a independent contractor.
Delivery fee will be arranged at time of purchasing.

Delivery time and processing time:

Orders received by midday 12PM will be shipped the same day.

Orders received after 12PM will be shipped the next business day.

Coastal Living does not ship orders on weekend days  – Saturday or Sunday.

Standard Post 3-5 business days depending on your location within Australia.

Express Post 1-3 business days depending on your location within Australia.

Regional areas 5-7 business days depending on your location within Australia.

Please always refer to the Australian Post website for more accurate delivery times depending on your locations within Australia.

Returns & Exchanges:

We hope you are happy with your purchase. Items can be returned to Coastal Living either via post or in person for an exchange or store credit.

Returns will be accepted within 7 days of purchase or receipt of purchase & must be accompanied by the original receipt. Returns are to be posted back to Coastal Living Warehouse 2/204 Boneo Road, Rosebud, VICTORIA, 3939.

All returns must be received back in the original condition. This refers to all packaging, labeling and contents that must be intact and in a perfectly saleable condition.

Return postage costs will not be covered by Coastal Living:

Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.

If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US: enquiries@coastalliving.com.au within 5 days of receiving your parcel. Please quote your invoice number, include a brief description of your order and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorization.

Natural Variation:

Natural materials such as timber, marble, hemp, wool and linen have inherent colour, grain and texture variations. Whilst we endeavor to represent all products as accurately as possible, there might be variations from the pictures online to the item in real life. These variations are to be enjoyed as they highlight the individual nature of the item and are not considered faults or defects.